Sunday, July 1, 2012

Emails for Improved Doctor Patient Communication

E- Mails are a convenient medium for communicating in today's times. Slowly they have started being adopted in healthcare and as research shows, the percentage of physicians using emails to communicate with patients has increased gradually over the past 5 years.

A lot of communication between a doctor and patient is best done physically.
Doctors need to see patients in person to accurately gauge the patient's health and determine if a plan of care is being followed or whether changes in care are needed.

But …there are plenty of interactions that don't require face-to-face communication and that can be more effective via email.

The presentation below contains information for clinics, hospitals and doctors to help them use Emails effectively with patients to improve Patient Engagement, Patient Satisfaction and Quality of Care


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  2. It is important that you understand that not all email clients are HIPAA compliant. In fact, most email services are NOT HIPAA compliant and pose great secuirty risks. For sensitive information that you can not give to your patients in person, look into an email fax solution. They are HIPAA compliant AND are more secure than traditional fax machines. Here is a list of HIPAA compliant internet fax services:

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  7. It’s important for health care professional to get updated with latest technological advancements for communicating with patients. E.g. patients these days response to texts message, emails more as compared to phone calls. Also many times phone calls might be skipped and the clinic staff might not update patient with any change in appointment time. Advanced appointment management systems like Vital Interaction might be helpful here. It can send automatic text, email and voice messages to the patients regarding appointments, reminders, follow ups, greetings etc.

  8. My doctor's office just updated their computer software a few weeks ago. Their software emails me when I have upcoming appointments and any notes my doctor has for me. I love the convenience of getting an email instead of having someone calling me. I really like the new transition to getting notification via email.

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